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Line an 8 inch square dish with plastic wrap and set aside.
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In a microwave safe bowl, combine the caramels, milk chocolate chips and cream.
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Microwave, uncovered, on high for 1 minute; stir.
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Microwave 1 minute longer, stirring every 15 seconds or until caramels are melted and mixture is smooth.
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Spread into prepared dish; refrigerate 1 hour or until firm.
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Using plastic wrap, lift candy out of pan.
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Cut into 30 pieces, rolling each piece into a 1 inch ball.
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Cover and refrigerate for 1 hour or until firm.
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In microwave safe bowl, melt semisweet chips and shortening; stir until smooth.
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Dip caramels in chocolate and place on waxed paper-lined baking sheets.
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Refrigerate until firm.